Before you sign up and download or use Droip for your own purposes, please make sure you have read, understood, and agreed to all the terms. By using Droip and/or other products, we assume you’ve accepted the terms of use given below.
We reserve the right to change and modify terms and conditions at any time without any prior notice.
Product Delivery
All our free downloadable products (beta version) are available for direct download from the given link. All paid downloadable products (after stable release) can be downloaded upon purchase. The ability to download paid items will be available when payment has been received and validated. All major credit cards, including American Express, Mastercard, Visa, and Paypal, are used to process our payments. Before purchasing any of our membership plans, you must accept their terms and conditions.
Your membership details will be sent to the provided email address through email. Normally, an account is created by our system following a successful payment. There are occasional instances where your payment is unsuccessful, in which case we must manually check and process the download information. Therefore, when a fraud alert has been issued, delays may range from 1 hour to 24 hours, depending on the circumstance and depth of the investigation needed.
Product Compatibility/Updates
Droip is designed to be compatible with the latest available version of WordPress. Droip supports the latest modern web browsers including (but not limited to) Chrome, Safari, and Firefox.
We are not offering support for Internet Explorer for any of our products at this moment.
Product updates will be available to our paid users for up to a certain period of time mentioned in the product description. But you can use the installed product even when your support validity expires.
Modifications
It is permissible for you to modify our product to meet your requirements. Please take note that there may be an easier and better approach to accomplishing your goals than modification. Check the documentation page and contact us via email to find an easier and better way.
We always advise using the template override approach or another plugin, such as a PHP, JS, or CSS snippet plugin, for modifications.
Modifications made directly inside the plugin will void the support license immediately. Droip team will not be bound to offer support for customized installations.
Unauthorized/Illegal usage
If we suspect that you are attempting to abuse the licensing terms or our business in any way, we retain the right to immediately block your user account.
If you register for an account on the Droip website, you are in charge of keeping it secure and are entirely liable for all activities that take place under the account as well as any other decisions made in connection with the account. Any unauthorized account use or other security breaches must be disclosed to Droip.
Product Licensing and Usage
All of our products are licensed under the GNU General Public License (GPL) V2 or later.
Age Requirements
By signing up for our product, you hereby declare and warrant that you are at least 18 years old, have reached the age of majority in your jurisdiction of residence, or have obtained legal parental or guardian consent and that you are fully able and competent to enter into the terms and conditions set forth here. Please don’t use our products if you are under the age of 13, as our product is not intended for children.
Support Policy
What support you may anticipate from us and how we give help are both outlined in our support policy. After downloading Droip, you are eligible to contact us with any problems you may encounter with it. We attempt to respond to support inquiries by email after they are submitted and are clear and intelligible.
Here we are sharing the detailed policies we maintain for support.
Our customers with valid paid product subscriptions will always have priority over our free product users.
You are qualified for priority support from us if you have a current subscription and have purchased a product from Droip. As long as your subscription is active, we’ll keep providing support for you.
Droip offers support via email, a knowledge base, and tutorials. Although we enjoy socializing with our customers, we suggest you reach us through our support email instead of other channels of communication like Facebook, Twitter, or private messages (PMs).
The documentation, how-to guides, and FAQs already address many support problems and technical queries. Therefore, please make sure you have read our documentation for the specific product you are using before making a support inquiry.
If your support query requires additional modification of the product then you have two options: